Effective Date: September 9, 2026
Welcome to Abhi Tours & Travels. These Terms & Conditions govern your use of our website and the services provided by Abhi Tours & Travels.
By accessing our website, submitting an enquiry, making a booking, or using our services, you acknowledge that you have read, understood, and agreed to these Terms & Conditions.
1. About Our Services
Abhi Tours & Travels provides travel-related services including:
- Car rental services
- Chauffeur-driven car services
- Taxi services
- Airport transfers
- Local transportation
- Outstation transportation
- Tour packages
- Flight booking assistance
- Hotel booking assistance
- Bus ticket booking assistance
- Train ticket booking assistance
- Tempo Traveller services
- Other travel-related services
Availability of individual services may vary depending on location, date, vehicle availability, and third-party service providers.
2. Booking
Customers may make bookings through our website, telephone, email, WhatsApp, or other available communication channels.
A booking will be considered confirmed only after Abhi Tours & Travels provides confirmation through an appropriate communication channel and, where applicable, the required advance payment has been received.
Customers are responsible for providing accurate information, including:
- Name
- Contact details
- Pickup and drop-off locations
- Travel date
- Travel time
- Number of passengers
- Vehicle requirements
- Other information necessary to complete the booking
Incorrect information may result in delays, additional charges, or cancellation of the service.
3. Vehicle Availability
Vehicle selection is subject to availability at the time of booking.
Although we make reasonable efforts to provide the vehicle requested by the customer, we reserve the right to provide an equivalent or suitable alternative vehicle when the selected vehicle is unavailable due to operational, maintenance, emergency, or other circumstances.
4. Pickup and Drop-Off
Customers should provide accurate pickup and drop-off information.
For airport, railway station, or other scheduled transfers, customers should provide correct arrival or departure details wherever applicable.
Delays caused by incorrect information, failure to respond to calls, inaccessible locations, or other circumstances outside our reasonable control may affect the service.
5. Waiting Time
Additional waiting charges may apply when a customer requires the driver or vehicle to wait beyond the agreed pickup time.
The applicable waiting period and charges may vary depending on the type of booking and service.
For airport or railway pickups, waiting arrangements may be subject to the specific booking terms communicated to the customer.
6. Fares and Charges
The applicable fare will depend on factors such as:
- Vehicle type
- Distance
- Travel duration
- Pickup and drop-off location
- Local or outstation travel
- Number of travel days
- Toll charges
- Parking charges
- State taxes
- Permit charges
- Driver allowances
- Additional services
- Other applicable charges
Any additional charges applicable to a booking may be communicated to the customer before or during the service, wherever reasonably possible.
7. Payment
Customers may be required to pay an advance amount or the full booking amount depending on the type of service.
Payment methods may include cash, bank transfer, UPI, online payment gateway, or other payment methods accepted by Abhi Tours & Travels.
A booking may not be treated as confirmed until the required payment or confirmation conditions have been completed.
8. Cancellation and Refunds
Cancellation and refund terms may vary depending on the type of service booked.
For cab or vehicle bookings, cancellation charges may apply depending on how close the cancellation is to the scheduled travel time.
For flight, hotel, bus, train, or third-party bookings, the cancellation and refund policies of the relevant airline, hotel, operator, railway/ticketing service, or booking provider may apply.
Where a refund is approved, the amount and processing time will depend on the applicable booking terms and payment method.
9. Changes to Bookings
Customers should inform Abhi Tours & Travels as early as possible if they need to change:
- Travel date
- Pickup time
- Pickup location
- Drop-off location
- Vehicle type
- Number of passengers
- Other booking details
Changes are subject to availability and may result in additional charges.
10. Driver and Customer Responsibilities
Drivers are expected to provide professional and reasonable assistance during the journey.
Customers are expected to:
- Treat drivers respectfully
- Follow applicable safety requirements
- Avoid damaging the vehicle
- Avoid carrying prohibited or unlawful items
- Follow reasonable instructions relating to vehicle safety
- Provide accurate booking information
Abhi Tours & Travels may refuse or discontinue a journey where a customer’s conduct creates a serious safety, security, or legal concern.
11. Vehicle Damage and Cleanliness
Customers may be responsible for reasonable costs resulting from intentional or negligent damage to the vehicle.
Additional cleaning or repair charges may apply where a vehicle requires extraordinary cleaning or repair due to customer actions.
12. Prohibited Activities
Customers must not use our vehicles or services for:
- Any unlawful activity
- Transportation of prohibited goods
- Activities that endanger the driver, passengers, or public
- Unauthorized commercial activities
- Carrying hazardous or restricted materials
- Any activity prohibited under applicable law
13. Travel Documents
For flight, train, bus, hotel, or interstate travel, customers are responsible for providing correct personal details and carrying the necessary identification, tickets, permits, visas, and other required travel documents.
Abhi Tours & Travels is not responsible for problems resulting from incorrect passenger information or failure to carry required documents.
14. Third-Party Services
Some services offered through Abhi Tours & Travels may involve third-party providers, including airlines, hotels, bus operators, railway/ticketing providers, payment gateways, and other travel partners.
Third-party services may be governed by their own terms, conditions, cancellation policies, refund rules, and service limitations.
Abhi Tours & Travels will make reasonable efforts to assist customers but cannot guarantee the performance, availability, schedule, or policies of independent third-party providers.
15. Delays and Unforeseen Circumstances
Travel schedules may be affected by circumstances beyond our reasonable control, including:
- Traffic congestion
- Road closures
- Weather conditions
- Natural disasters
- Vehicle breakdowns
- Accidents
- Strikes
- Government restrictions
- Public emergencies
- Flight or train delays
- Other unforeseen events
We will make reasonable efforts to assist customers and minimize disruption, but we cannot guarantee uninterrupted or delay-free travel.
16. Website Information
We make reasonable efforts to keep the information on our website accurate and up to date. However, prices, vehicle availability, travel schedules, service details, images, offers, and other information may change without prior notice.
Website content should not be interpreted as a guarantee that a particular vehicle, price, service, route, or travel arrangement will always be available.
17. Intellectual Property
Unless otherwise stated, website content including text, graphics, logos, photographs, designs, and other materials belongs to or is used by Abhi Tours & Travels with appropriate authorization.
You may not reproduce, copy, modify, distribute, publish, or commercially exploit website content without prior written permission.
18. User Conduct
Users agree not to:
- Misuse the website
- Submit false or misleading information
- Attempt unauthorized access to website systems
- Introduce malicious code or harmful software
- Interfere with website functionality
- Use the website for unlawful purposes
- Copy website content without permission
19. Limitation of Liability
To the extent permitted by applicable law, Abhi Tours & Travels will not be responsible for losses, delays, cancellations, inconvenience, or damages caused by circumstances outside our reasonable control or by the actions or failures of independent third-party service providers.
Nothing in these Terms & Conditions is intended to exclude any liability that cannot legally be excluded under applicable law.
20. Privacy
Your use of our website and services is also subject to our Privacy Policy, which explains how we collect and handle personal information.
21. Modification of Terms
Abhi Tours & Travels reserves the right to modify, update, or change these Terms & Conditions at any time.
Changes will become effective once published on the website. Continued use of the website or services after such changes constitutes acceptance of the revised Terms & Conditions.
22. Governing Law
These Terms & Conditions shall be governed by and interpreted in accordance with the applicable laws of India.
Any disputes arising in connection with these Terms & Conditions or our services shall be subject to the jurisdiction of the appropriate courts in Nagpur, Maharashtra, unless otherwise required by applicable law.
23. Contact Us
For questions regarding these Terms & Conditions, bookings, cancellations, or travel services, contact:
Abhi Tours & Travels
Dr. Babasaheb Ambedkar International Airport, Sonegaon, Nagpur, Maharashtra – 440005
Email: abhitoursandtravels@gmail.com
Phone: +91-9309038338
Last Updated: September 9, 2026
